BestDoc Blogs

Hospital Digital Tranformation

7 Booths Every Hospital Leader Should Visit at Arab Health 2022

3Mins Reads | Author: Majid Kazi
Published on: 22 Jan 2022

Arab Health, one of the most prestigious healthcare conferences, is back. If you are involved in running a hospital, the show offers many innovative solutions that can help you transform your care delivery process. With the event featuring 3,500+ exhibitors, it can get tricky to find the relevant booths for your requirements. Here are 7 booths that no hospital leader can afford to miss at the event.

google rating for hospital online reputation

Google Ratings for Hospital Online Reputation

6Mins Reads | Author: Gayatri Vernekar
Published on: 19 Jan 2022

According to a 2020 survey report, 71% of patients check online reviews before deciding on a healthcare provider. In today’s digital age, it is easy for people to access information online and make decisions. Online ratings have a strong influence on hospital online reputation management. People trust online reviews as much as personal recommendations because online ratings are a direct reflection of patient satisfaction level.

Benefits of Telehealth

8 Benefits of Telehealth for Providers

6Mins Read | Author: Gayatri Vernekar
Published on: 13 Jan 2022

An EY IPA study predicts the telemedicine market size in India would see a 31% hike by the year 2025, reaching US$5.5 billion. A TransUnion Healthcare report states, 33% of patients used telehealth in 2020 and 59% did so because of the pandemic. Interestingly, telehealth is not a short-term fad. A Mckinsey survey highlighted that nearly 40% of patients would continue to use telehealth going forward, which is up from 11% of consumers using telehealth before COVID-19. 

Hospital Digital Tranformation

Digital Transformation in Healthcare: Trends to look out for

9Mins Reads | Author: Pooja George
Published on: 05 Jan 2022

Although digitization in Indian healthcare has been around for a few years now, Covid-19 has accelerated the pace of adoption by its user base like never before. For example, earlier, only 6-7% of clinicians were ready to offer video consultations. 

Patient experience

4 Hospital Facility Management Tips for a Better Patient Experience

5Mins Read | Author: Pooja George
Published on: 29 Dec 2021

According to research on factors influencing patient satisfaction, the most influential factor is the “medical staff’s service attitude.” This was followed by medical staff services technology and hospital convenience.

Hospital Queue Management software

Top Reasons to Invest in a Hospital Token System Software

6Mins Read | Author: Gayatri Vernekar
Published on: 23 Dec 2021

A survey report states that 97% of patients are frustrated by wait times. It’s no surprise that waiting is frustrating, especially waiting in the hospital’s queue when patients need medical attention. Reducing patient waiting times is one of the major goals of any healthcare organisation.

Connecting the Dots

Connecting the Dots: Drive Patient Experience with Digitalization

7Mins Reads | Author: Majid Kazi
Published on: 17 Dec 2021

Today technology has left no stone unturned in facilitating the needs of every individual. And, so is for the healthcare sector. In a few years, the concept of getting medical help exclusively at a doctor’s place will seem strikingly old-fashioned. Today, consumers of care are looking for an excellent patient experience at hospitals.

BestDoc QMS

Hospital Queue Management System – 5 must know benefits

5Mins Read | Author: Pooja George
Published on: 1 Dec 2021

Many organizations such as banks, airlines, telecommunication companies and police departments routinely use queueing models. These models help them determine capacity levels needed to respond to surges demands in a timely fashion.

PRM Solution

PRM – An Essential Ally to Your HIS

6Mins Read | Author: Pooja George
Published on: 25 Nov 2021

From being primarily used as financial systems in the 1970s, today’s HISs have come a long way. They include diverse modules, such as clinical, financial, laboratory, inpatient, outpatient, operation theatre, materials, nursing, pharmaceutical, radiology, pathology, etc.

IPD Patient Surveys

Designing effective patient IPD satisfaction surveys

17 Nov 2021 | Author: Pooja George
Published on: 17 Nov 2021

In a whitepaper published by HBR on “Improving the Patient Experience” studies suggest that a good patient experience can lead to better patient outcomes. The paper argues that patients form an opinion about every interaction at the hospital, right from booking an appointment to the comfort provided at the healthcare facility.

5 Tips for improving In-patient experience

5 Essential Tips for Improving the Hospital In-patient Experience

6Mins Read | Author: Pooja George
Published on: 10Nov 2021

Many organizations such as banks, airlines, telecommunication companies and police departments routinely use queueing models. These models help them determine capacity levels needed to respond to surges demands in a timely fashion.

Self Service Kiosk for Hospitals

Self-Service Kiosks: Modernizing Patient Experience & More

5Mins Read | Author: Gayatri Vernekar
Published on: 3 Nov 2021

A self-service kiosk has become a regular fixture in many businesses of every size. Whether at an airport, supermarkets, the hospitality sector, banking or healthcare, this system makes things easier for both customers and businesses.

patient satisfaction surveys

Designing Effective OPD Patient Satisfaction Surveys

4Mins Read | Author: Pooja George
Published on: 27 Oct 2021

Designing effective Patient satisfaction surveys is a “mechanism” of actively trying to listen to your patients’ experience. While leading operational activities at some of the corporate hospitals, I have had to grapple with understanding how to design effective patient satisfaction surveys myself. Based on my learnings, I have penned down a few aspects you might want to consider.

Tab Based Feedback

On premise tablet PCs – Rethinking patient satisfaction surveys

4Mins Read | Author: Gayatri Vernekar
Published on: 20 Oct 2021

Many organizations such as banks, airlines, telecommunication companies and police departments routinely use queueing models. These models help them determine capacity levels needed to respond to surges demands in a timely fashion.

NDHM Banner

What does NDHM Really mean for hospitals and patients?

5 Mins Read | Author: Majid, Pradeep
Published on: 13 Oct 2021

The National Digital Health Mission (NDHM) is being hailed as a revolutionary move in the context of healthcare in India. According to a Boston Consulting Group (BCG) report, the digital transformation brought by NDHM can potentially unlock economic value worth $200 billion+ by 2030. This article sheds light on what NDHM really means for hospitals and patients.

NABH Compliance banner

A Guide to NABH Compliance For Patient Satisfaction Surveys

6Mins Read | Author: Pooja George
Published on: 6 Oct 2021

In the era of ratings and reviews, it is prudent for every healthcare service provider to keep patient satisfaction “centre-stage.” Not surprisingly, many C-suite executives aim to provide a superlative patient experience service to their customers. However, the process may get daunting as a single patient interacts with over 200 people during an in-patient stay.

Digital Patient Feedback

7 Digital Channels For Collecting Patient Feedback Explained

4Mins Read | Author: Gayatri Vernekar
Published on: 29 Sep 2021

According to a 2018 study, 93% of patients expect hospitals to use digital tools when interacting with them. The patient satisfaction survey process is a key interaction between hospitals and patients.

Today, Technology has made it easy to distribute patient satisfaction surveys and maximize responses. Here are the 7 main digital channels for patient satisfaction surveys and the pros and cons of each.

Reimagine patient experience

Reimagining Patient Experience

5Mins Read | Author: Pooja George
Published on: 20 Sep 2021

The Indian healthcare industry has arguably seen the greatest paradigm change than any industry post-Covid. From having to pause elective surgeries to facing acute shortages of equipment and hospital beds, the pandemic has caused healthcare to change nearly everything about how it operates and designs patient experiences.

Patient Feedback

10 Incredible Benefits of Digital Patient Feedback System

5Mins Read | Author: Gayatri Vernekar
Published on: 7 Sep 2021

As per a 2019 survey by Ernst & Young, 59% of patients felt that hospitals had no concern for patient feedback. To fight this perception, hospitals should regularly collect and analyze patient feedback.

In the post COVID-19 world, people have embraced digitization much more than before. Hospitals can take advantage of this behavioral shift by setting up a digital patient feedback system to listen to the voice of patients.

feedback rating

Patient Satisfaction Surveys: An Explainer with Sample Questions

7Mins Read | Majid Kazi
Published on: 2 Sep 2021

A patient satisfaction survey is more useful when it has the right questions. Also, a patient satisfaction survey should not include more than 10 questions. Because too many questions in a patient feedback form affect the quality of responses.

Here are the key aspects, which hospitals should aim to cover in a patient satisfaction survey. For each of the categories, there are a few important questions that you can add to your hospital’s patient satisfaction survey.