PATIENT FEEDBACK SYSTEM FROM BESTDOC
Empower your patients to share feedback seamlessly
Stay connected with your patients, identify what’s working, and improve what isn’t. It all starts with an intelligent, patient-centric feedback system.
Today’s patients demand the best experience. If things go wrong, they won’t shy away from sharing negative experiences online. Often, healthcare providers find it challenging even to find out what annoyed the patients in the first place.
BestDoc’s patient surveys and feedback solution allows you to collect patient feedback through multiple channels in the care journey to guide swift corrective action and to help avoid reputation loss
Make every patient complaint an opportunity to raise the bar of your patient experience
Allow patients to share feedback through different digital channels Whatsapp | IVR | QR codes SMS | On-premise tablets | Emails & website (via web links)
Customisable, multilingual feedback forms
Ticketing and escalation for negative responses
A holistic view of patient satisfaction
Improved online reputation
Department-wise Patient Surveys
Billing and Discharge
Our solution comes with pre-configured departments and survey questions, thus facilitating instant onboarding. You can customise the departments and edit the survey questions to suit your healthcare organisation’s needs.
Yes, you can add your hospital’s logo to the surveys. Along with the option of personalising questions, the ability to add the logo provides a great branding opportunity for hospitals.