Patient Relationship Management for the Digital Era
Omni-Channel
Be it SMS, Whatsapp, Call Centre, Kiosk, Website, Mobile App or QR Code – we have it all. Our solutions provide unmatched flexibility to patients, doctors, and staff to connect – anytime, anywhere.
Multi-lingual
We understand your patients. This is why we provide physical and digital patient engagement solutions that can be customized for dozens of regional and international languages.
Modular
Configure BestDoc just the way you want: Whether you are looking for a stand-alone solution vs integrated to HIS, or you require only one application vs the whole PRM suite.
200+ Hospitals | >3Mn Patients Served | OP & IP Patient-centric Solution
Solutions to Power your Patient Experience
Intelligent Patient Relationship Management (PRM) suite
- Integrated Solution: Patient Communication, Queue Management & More
- Automated IVR Call for Patient Feedback, With Voice Record Option
- Advanced Analytics & Patient Reminder + Nudge System
Unified Room + Service Ticket Management app for Patients & Operations Staff.
- All-In-One Service Ticket Management Solutions for Hospitals
- Auto-Assign Jobs Based on Staff Availability & Location
- Easy To Customize; Instant Onboarding
Hospital-grade Teleconsultation app specifically designed for Indian network conditions.
- Real-Time Appointment Booking & Management Capabilities
- Seamless Integration with Payment Services & EMR
- Specifically Optimized for Low-Bandwidth Networks
Real-time patient appointment & doctor scheduling solution.
- Centralized Appointment Tracking with Auditing Capabilities
- Seamless Integration with HIS & Call Centre Solutions
- Flexible And Easy Scheduling Options for Doctors & Patients
Omni-channel Patient Feedback tool for review & NPS boost.
- Take Surveys Over Tablet, QR Code, WhatsApp, SMS, & IVR Call
- Active Call Centre Follow-Up for Low Rating Feedback
- Advanced Analytics & Patient Nudge System to Improve Reputation Score
Self-service Hospital Kiosk for registration, check-in & payment.
- International & Regional Language Support
- Contactless Check-In (Face Id Registration)
- Multiple Payments, Aadhar Scan & QR Code Supported
Queue Management Solution for Front-desk, Pharmacies, Labs & other OPDs.
- Unified Queue for Entire Customer Journey (Op, Pharma, Lab, Etc.)
- Integrated Queue – For Both Appointments (Physical, Tele) & Walk-In
- Seamless Integration with HIS & Call Centre Solutions
Contactless, Digital payments for all healthcare needs
- View Patient Bills & Make Payments Instantly, anywhere
- Supports Inpatient Advance Payments
- Separate Logins for Staff, Ensuring Traceability
Real ROI achieved by our Hospital Partners
20% increase in OPD revenue
15% reduction in Front-office costs
90% re-utilization of Cancelled appointment slots
40% improvement in Google Reviews
CASE STUDY
How the largest multi-specialty private hospital in Kerala achieved >20% reduction in no-shows and a patient registration time from 6 to 2.5 minutes with BestDoc suite of products.
