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WHAT IS BESTDOC ?

A simple-to-use

Patient Relationship Management (PRM) System

whatIsBestDoc img-fluid whatIsBestDoc-1 img-fluid
whatIsBestDoc

At BestDoc we believe in using technology and data to improve the patient’s experience of care.

Our vision

is to build a connected healthcare ecosystem which provides seamless experience to everyone involved - patients, doctors, hospitals / clinics, diagnostic centers and pharmacies.

WHAT BESTDOC
OFFERS?



Self-service check-in channels



Closed-Loop Feedback



Intelligent Queue Management



Actionable Analytics

analytics

SELF-SERVICE
CHECK-IN CHANNELS

WEB


KIOSK


APP


CALL CENTRE



Professional and standardized booking experience


Reminders to the patients on the upcoming appointments


Online Payment options


Multichannel customer-friendly patient check-in

INTELLIGENT QUEUE
MANAGEMENT

QUEUE MANAGEMENT

Real-time updates for patients on
> Doctor’s availability
> Last minute rescheduling


Patient metrics such as no-shows, late arrivals and TAT


Increased Doctor Yield and front-office efficiency

CLOSED-LOOP FEEDBACK

feedback

Essential for Patient Retention# and Patient Win-back ##

AI-powered prioritization algorithm helps management tackle critical issues faster

Zero touch, fully automated patient surveys to rate the hospital visit

# How do I get my patients to continue using my services?

## How do I bring back patients who haven’t using my facilities for some period of time?

ACTIONABLE ANALYTICS

Increased Doctor Yield and front-office efficiency

e.g. Sudden spikes in patient inflow for a particular department
Action Re-distribute workforce to optimize the patient experience in the department. Re-assess the pharmacy inventory to ensure in-stock

Identify blind spots within the organization

e.g. Patient footfall for a department has been falling in the past 6 month
Action Check if negative feedback on quality of treatment for the department is increasing and if so, discuss with medical committee