On premise tablet PCs – Rethinking patient satisfaction surveys

To measure care quality at hospitals, the need for distributing patient satisfaction surveys is rising. So is the need for multiple channels to collect feedback from patients.

Healthcare providers can choose from various channels when planning the right strategy to send patient satisfaction surveys. These channels include SMS, WhatsApp, Email, tablets, etc.

What does NDHM Really mean for hospitals and patients?

The National Digital Health Mission (NDHM) is being hailed as a revolutionary move in the context of healthcare in India. According to a Boston Consulting Group (BCG) report, the digital transformation brought by NDHM can potentially unlock economic value worth $200 billion+ by 2030. This article sheds light on what NDHM really means for hospitals and patients.

Inspired by the success of the UPI (unified payment interface) system, the government of India wanted to bring the same level of data accessibility to healthcare.

A Guide to NABH Compliance For Patient Satisfaction Surveys

In the era of ratings and reviews, it is prudent for every healthcare service provider to keep patient satisfaction “centre-stage.” Not surprisingly, many C-suite executives aim to provide a superlative patient experience service to their customers. However, the process may get daunting as a single patient interacts with over 200 people during an in-patient stay. Ensuring that each of these touchpoints provides a fruitful discourse and outcome to patients is a tall order.

7 Digital Channels For Collecting Patient Feedback Explained

According to a 2018 study, 93% of patients expect hospitals to use digital tools when interacting with them. The patient satisfaction survey process is a key interaction between hospitals and patients.

Today, hospitals can conduct patient satisfaction surveys through various means. Technology has made it easy to distribute patient satisfaction surveys and maximize responses. Here are the 7 main digital channels for patient satisfaction surveys and the pros and cons of each.

Reimagining Patient Experience

The Indian healthcare industry has arguably seen the greatest paradigm change than any industry post-Covid. From having to pause elective surgeries to facing acute shortages of equipment and hospital beds, the pandemic has caused healthcare to change nearly everything about how it operates and designs patient experiences.

This article is the need of the hour for hospitals looking to adapt and evolve with the patient’s expectations. It showcases the examples of successful hospitals that have gone to great lengths to make the “patient experience” a priority.

10 Incredible Benefits of Digital Patient Feedback System

As per a 2019 survey by Ernst & Young, 59% of patients felt that hospitals had no concern for patient feedback. To fight this perception, hospitals should regularly collect and analyze patient feedback.

In the post COVID-19 world, people have embraced digitization much more than before. Hospitals can take advantage of this behavioral shift by setting up a digital patient feedback system to listen to the voice of patients.

Patient Satisfaction Surveys: An Explainer with Sample Questions

A patient satisfaction survey is more useful when it has the right questions. Also, a patient satisfaction survey should not include more than 10 questions. Because too many questions in a patient feedback form affect the quality of responses.

Here are the key aspects, which hospitals should aim to cover in a patient satisfaction survey. For each of the categories, there are a few important questions that you can add to your hospital’s patient satisfaction survey.