Designing Effective OPD Patient Satisfaction Surveys
Designing effective Patient satisfaction surveys is a “mechanism” of actively trying to listen to your patients’ experience. While leading operational activities at some of the corporate hospitals, I have had to grapple with understanding how to design effective patient satisfaction surveys myself. Based on my learnings, I have penned down a few aspects you might want to consider.
Two main things to focus would be Identifying what you want to know and the actual design of the OPD patient satisfaction questionnaire