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The Smart Hospital News Letter – May 2022 edition

Here’s the latest news and insights on healthcare and the digital transformation of the patient experience in the May 2022 edition of our newsletterThe Smart Hospital.

In this issue, we share a couple of interesting reports from LEK Consulting and Panda Health featuring insights from hospital executives about their strategic and digital health priorities. Furthermore, the newsletter covers a Forbes article on things healthcare can learn from other industries and a piece in Medcity News discussing why the industry needs to continue with technological progress even as the pandemic draws close.

Find out how hospitals are creating dedicated patient experience departments and how these teams are becoming increasingly important in driving business growth in our latest webinar.

Also, learn how we made our products more innovative and better in May, and read our recent blogs to stay updated on the best practices in healthcare.

We hope you find this newsletter helpful. If you have any suggestions or feedback on this newsletter, please write to us at

News & Updates

APAC Hospital Priorities 2022

LEK Consulting engaged with hospital executives from 8 key Asian markets including India, to find the top priorities for hospitals in APAC. The research covers financial outlook, strategic priorities, and the focus on digitalisation and innovation.

Hospital Digital Health Technology Report: 2022

This recent report by Panda Health features insights from hospital leaders on various aspects of digital health, including the top three digital health solution challenges and digital health solution use cases.

Towards a Patient-Centric Future

Forbes: What Healthcare Could Learn From Consumer-Driven Industries

This piece in Forbes highlights how the healthcare industry is ripe for disruption. A large part of this disruption centers on a reimagined patient experience.

Overcoming Healthcare’s Reluctance to Technological Change

This article in Medcity news argues that even as the pandemic is nearing its end, the healthcare industry should continue its investment in digital technologies to catch up with other industries.

The Rise of Patient Experience

Latest Webinar:

In April 2022, Ms. Archna Gupta, Group Head of Patient Experience, and Ms. Archana Sangam, Head of Customer Experience, Motherhood Hospitals, joined Dilesh Dattani, Head, Products, BestDoc Technology for an insightful webinar to discuss the growing role of the patient experience department in Indian healthcare.

BestDoc Updates

Cahocon 2022

BestDoc at CAHOCON 2022

BestDoc was the Official Experience Partner at CAHOCON 2022 held at Grand Hyatt, Kochi, Kerala. During the 2-day event, we got a lot of interest and enthusiasm for the virtual demo of BestDoc Concierge. Attendees widely used bestDoc Kiosks for registration and navigation. Our booth saw a lot of engagement, and we got an opportunity to interact with several industry leaders.

BestDoc at AHPI 2022

Team BestDoc had two days of interesting discussions and knowledge sharing at the recently concluded AHPI Conclave 2022 at The Lalit, Mumbai. We met with various industry leaders and discussed how our solutions can help them transform their patient-facing interactions across the care journey.

AHPI 2022
BestDoc Product Updates

Product Updates for April 2022

April 2022 saw another round of exciting updates to BestDoc’s products. BestDoc Concierge became even more user-friendly by supporting two non-English languages and a smarter F&B menu option. BestDoc Kiosks became even more user-friendly by allowing discounts to senior citizens. Check out these and many more updates here.

Upcoming Healthcare Conferences

VOH 6th International Healthcare Conference

Dates: 20-21st May, 2022
City: Mumbai

FT4H Medical Fair, India

Dates: 20-22nd May, 2022
City: Mumbai

10th Elets Healthcare Innovation Summit

Dates: 22-23 June, 2022
City: New Delhi