Bestdoc august month news letter

The Smart Hospital News Letter - Aug 2022 Edition

The Healthcare industry and patient experience ecosystem are experiencing major upheaval, all thanks to the digital revolution brought about by the latest advancements in technology, policy makeovers and overall change in consumer perceptions.

Presenting to you the August 2022 edition of our newsletter, “The Smart Hospital”, wherein we provide the latest news and insights on healthcare and the digital transformation of the patient experience. This edition discusses how the global healthcare industry is bracing up for significant spending on upcoming technology upgrades like AI & ML, cloud computing, SaaS tech, Blockchain etc. to future-proof itself.

Also, in this edition, we will see how the Metaverse can change the way we look at healthcare, forever. The newsletter also discusses the current state and challenges in digital patient communication and what are the patient expectations regarding this. We have also curated insightful videos from around the web for you wherein healthcare leaders are sharing their opinions and experiences.

Also, find out how we made our products more innovative and better in June-July 2022.

We hope you find this newsletter helpful. If you have any suggestions or feedback on this newsletter, please write to us at You can also stay up-to-date by following us on LinkedIn!

Innovation and Technology

Market Volatility Pushing CIOs to Increase Cloud Spending

Top CIOs are eyeing increased spending on cloud-based SaaS tech, as economic turbulence intensifies. Continue reading to explore the trend.

Majority of Health Systems Recognize Value of Mobile Engagement Platforms, Yet 1 in 5 Lacks Offering

According to a survey, while executives value the role of patient-facing mobile apps, only 38% rate it as a success.

Metaverse: Not a Mystery Box But a Rise of New Era in Healthcare

This ETHealthWorld article demystifies Metaverse for healthcare and how it can bring transformational changes in the health domain.

Patient Experience and Engagement Corner

Study reveals 97% doctors and nurses weighing in for digitised patient data and connected beds.

According to the study, hospitals can use connected beds and digitised health data to cut nursing times by 80% while also achieving significant cost and efficiency savings.

Caregiver engagement across healthcare transitions cuts hospital readmission, drives better patient outcomes.

A recent study found that caregiver engagement during care transitions can improve patient outcomes such as reducing hospital readmission.

Current digital patient communication efforts falling short of patient expectations – Report

KLAS study, reveals more people are connecting with care providers via online and mobile channels than ever before, yet there is work to be done to meet patient expectations.

HBR: Patient Experience and Clinician Well-Being aren’t Mutually Exclusive

Is the work of improving patient experience in conflict with physician well-being? This article shows how patient experience and clinician well-being complement each other to reap common benefits.

Videos and Podcasts

In this interview, Forbes’ Diane Brady sits with Lisa Davis, CIO of Blue Shield of California to discuss how AI can reduce overhead costs and drive revenues in healthcare.

Tony Ambrozie, Senior VP and Chief Digital Officer, Baptist Health South Florida, discusses “Applying Digital & Leadership Principles from Disney and AMEX to Transform the Healthcare Consumer Experience” with podcast hosts Alan Sardana and Dr. Joshua Liu.

Product Updates July 2022


Concierge iOS app has now been released to the Apple App Store. The app has all the functionalities of the web application for department users and department admin. Now, department users on iOS can view departmental performance conveniently on their mobile devices.

Availability in Gujarati, Malayalam and Tamil

BestDoc Concierge is now even more patient and staff friendly, with an option to raise requests in Gujarati, Malayalam and Tamil languages. Now, even the non-English speaking population in Gujarat, Kerala and Tamil Nadu can easily place requests for their non-clinical needs. With these additions, Concierge is now available in 7 languages. Hospitals should reach out to BestDoc SPOC to get these enabled.

F&B metrics in Dashboard

Now, hospital admins and F&B department admin can view F&B metrics in a dashboard. They can get insights on all key F&B metrics like total orders, total items, total revenue, average revenue per order and more. The F&B department can use these analytics to better forecast demand and make smart changes to the menu.

Patient Training Video via Weblink

You can send a patient training video showing how to use BestDoc Concierge via a weblink (through the Create Request Link feature). Please get in touch with your BestDoc SPOC to activate this feature.

Checklist for Services

Department admins can create a checklist for services which will be visible to department users once they accept and start working on requests. Department users can mark the request complete only after all the items in the checklist are marked as completed.

Better management of patient vital assessment queues

Managing of patient vitals’ assessment queue has become simpler with the latest improvement made to BestDoc’s queue management solution. Reduce patient waiting times by allowing nurses to call patients waiting for vitals assessment directly from the portal. This update supports EMR integration.

Service QMS for a Smoother Services Experience

Our service QMS can help patients access lab or radiology services with reduced wait times. As soon as the order for services is created, the patient data is pushed to our QMS. The phlebotomist or technician can use the QMS portal to call these patients for sample collection or radiology procedures.