The Smart Hospital News Letter - Oct 2022 Edition
Digital transformation in healthcare brought about by cutting-edge technology is reshaping the way healthcare is experienced and accessed worldwide. Here’s the October 2022 issue of our newsletter “The Smart Hospital“, containing updates on healthcare and the digital transformation of patient care.
In this edition, we will discuss the merits of adopting AI & ML-enabled digital front doors in healthcare, how it will change traditional healthcare workings, and what are the various challenges along the way.
Furthermore, the newsletter discusses all the latest developments around patient engagement and experience activities, their importance, and ways to improve. We will also see why any patient engagement activity is futile without paying attention to the needs of our nurses.
Insightful videos from around the web featuring healthcare executives and leaders discussing their thoughts and experiences have also been collected by us for you.
Also, find out how we made our products more innovative and better in August-September 2022.
We hope you find this newsletter helpful. If you have any suggestions or feedback on this newsletter, please write to us at gtm@bestdocapp.com. You can also stay up-to-date by following us on LinkedIn!
Innovation and Technology
What’s Holding Digital Transformation In Healthcare Back?
The blog explains how, more than anything else, the lack of a sound roadmap is significantly harming healthcare digital transformation.
Digital front doors’ advantages when meeting population health needs
Keith Algozzine, CEO of UCM Digital Health presents the challenges in large-scale population health management, and how digital front doors are fast emerging as a promising answer.
Metaverse: Not a Mystery Box But a Rise of New Era in Healthcare
This ETHealthWorld article demystifies Metaverse for healthcare and how it can bring transformational changes in the health domain.
Patient Experience and Engagement Corner
Study reveals 97% doctors and nurses weighing in for digitised patient data and connected beds.
According to the study, hospitals can use connected beds and digitised health data to cut nursing times by 80% while also achieving significant cost and efficiency savings.
A recent study found that caregiver engagement during care transitions can improve patient outcomes such as reducing hospital readmission.
Current digital patient communication efforts falling short of patient expectations – Report
KLAS study, reveals more people are connecting with care providers via online and mobile channels than ever before, yet there is work to be done to meet patient expectations.
HBR: Patient Experience and Clinician Well-Being aren’t Mutually Exclusive
Is the work of improving patient experience in conflict with physician well-being? This article shows how patient experience and clinician well-being complement each other to reap common benefits.
Videos and Podcasts
In this interview, Forbes’ Diane Brady sits with Lisa Davis, CIO of Blue Shield of California to discuss how AI can reduce overhead costs and drive revenues in healthcare.
Tony Ambrozie, Senior VP and Chief Digital Officer, Baptist Health South Florida, discusses “Applying Digital & Leadership Principles from Disney and AMEX to Transform the Healthcare Consumer Experience” with podcast hosts Alan Sardana and Dr. Joshua Liu.
Product Updates July 2022
IOS App
Concierge iOS app has now been released to the Apple App Store. The app has all the functionalities of the web application for department users and department admin. Now, department users on iOS can view departmental performance conveniently on their mobile devices.
Availability in Gujarati, Malayalam and Tamil
BestDoc Concierge is now even more patient and staff friendly, with an option to raise requests in Gujarati, Malayalam and Tamil languages. Now, even the non-English speaking population in Gujarat, Kerala and Tamil Nadu can easily place requests for their non-clinical needs. With these additions, Concierge is now available in 7 languages. Hospitals should reach out to BestDoc SPOC to get these enabled.
F&B metrics in Dashboard
Now, hospital admins and F&B department admin can view F&B metrics in a dashboard. They can get insights on all key F&B metrics like total orders, total items, total revenue, average revenue per order and more. The F&B department can use these analytics to better forecast demand and make smart changes to the menu.
Patient Training Video via Weblink
You can send a patient training video showing how to use BestDoc Concierge via a weblink (through the Create Request Link feature). Please get in touch with your BestDoc SPOC to activate this feature.
Checklist for Services
Department admins can create a checklist for services which will be visible to department users once they accept and start working on requests. Department users can mark the request complete only after all the items in the checklist are marked as completed.
Better management of patient vital assessment queues
Managing of patient vitals’ assessment queue has become simpler with the latest improvement made to BestDoc’s queue management solution. Reduce patient waiting times by allowing nurses to call patients waiting for vitals assessment directly from the portal. This update supports EMR integration.
Service QMS for a Smoother Services Experience
Our service QMS can help patients access lab or radiology services with reduced wait times. As soon as the order for services is created, the patient data is pushed to our QMS. The phlebotomist or technician can use the QMS portal to call these patients for sample collection or radiology procedures.
