Product Updates Oct & Nov 2022
A Command Centre for Inpatient Support Requests
Add F&B orders to Patients’ Final Bill
Now patients can choose “Add to my bill” as a payment option for their F&B orders. Remove the hassle of multiple bill settlements and collections for patients and staff and simplify the F&B ordering process.
Redirect Patients with Positive Experiences to Google Ratings
BestDoc Concierge makes it easy to highlight your inpatient staff’s excellent service online and boost your online reputation. Every time a patient leaves a positive review, they can be automatically directed to your Google reviews page. This increases the likelihood of getting more favourable reviews.
Instant Notification to Department Admins for Negative Feedback/Reopening of tickets
Department admins can get instant notifications if there’s any negative feedback from patients. It is also possible to automatically reopen any request tickets if patients are not satisfied with the quality of service received and department admins are instantly notified of the same.
Hospital Admin Login in the BD Concierge Mobile App
Hospital leaders can now stay updated on the key operational metrics on the go via the BD Concierge mobile app. Now, they can log in to the mobile app and view all key metrics around staff utilisation, turnaround time, and F&B order summary.
