BestDoc
OPD Patient Queuing System
A pleasant waiting experience for your patients
Reduce the anxiety patients face when waiting for their turn at your healthcare facility. Making progress in workflows more transparent for patients while also getting intelligent insights for reducing queueing inefficiencies.
Today’s customers are used to getting instant delivery without any delay. They also want to be always in the know about the delivery status while shopping for products and services. Healthcare is no different. Patients want shorter wait times, want to know their turn is due, and get alerted about any potential delays.
BestDoc’s queue management solution gives patients clear visibility of their schedule at various touch points across their OP journey, including OP consultation, pharmacy, lab, and radiology.
CREATE A POSITIVE PATIENT EXPERIENCE WHILE QUEUEING ACROSS THE OP JOURNEY
- Issue a single token for each patient at the start of the journey
- Transfer tokens across different stages of the patient journey
- Flexibility to add multiple counters based on your workflow
- Doctors can start and end consultations, add delays, book revisits, and see average wait times for a better patient and doctor experience
- Doctors can view both appointments and walk-ins on a single screen and take swift action to reduce inefficiencies
- Automatically reorder queues to utilize no-show slots
- Swiftly address bottlenecks through real-time queue monitoring with heatmaps
- Choose from multiple options
- Scheduled patients’ time
- Walkin token number
- Management can view stats like waiting period and consultation TAT for each doctor
- Use analytics to take corrective action for improving efficiencies
- Appointment token
- Walk-in token
- Emergency token
EXAMPLES OF TOUCHPOINTS SUPPORTED
OP Consultation
Pharmacy billing
Pharmacy dispensing
CT-Scan
MRI
Discharge
Lab tests
Lab billing
FAQs
Yes, we have integrated with over 20 HISs and continuously adding more. The implementation will also come with a QMS login for the doctor, which will show the appointment information and the patients can be called into the consultation room directly from this portal.
Yes, BD QMS is customisable and you can choose which queue tokens to be forwarded and which ones should not be forwarded.
Yes, BD QMS allows you to customise to announce the token numbers in the local language.
Related Posts
A survey report states that 97% of patients are frustrated by wait times. It’s no surprise that waiting is frustrating, especially waiting in the hospital’s queue when patients need medical attention. Reducing patient waiting times is one of the major goals of any healthcare organisation.
Many organizations such as banks, airlines, telecommunication companies and police departments routinely use queueing models. These models help them determine capacity levels needed to respond to surges demands in a timely fashion.
