What does NDHM Really mean for hospitals and patients?

The National Digital Health Mission (NDHM) is being hailed as a revolutionary move in the context of healthcare in India. According to a Boston Consulting Group (BCG) report, the digital transformation brought by NDHM can potentially unlock economic value worth $200 billion+ by 2030. This article sheds light on what NDHM really means for hospitals and patients.

Inspired by the success of the UPI (unified payment interface) system, the government of India wanted to bring the same level of data accessibility to healthcare.

Reimagining Patient Experience

The Indian healthcare industry has arguably seen the greatest paradigm change than any industry post-Covid. From having to pause elective surgeries to facing acute shortages of equipment and hospital beds, the pandemic has caused healthcare to change nearly everything about how it operates and designs patient experiences.

This article is the need of the hour for hospitals looking to adapt and evolve with the patient’s expectations. It showcases the examples of successful hospitals that have gone to great lengths to make the “patient experience” a priority.

Patient Satisfaction Surveys: An Explainer with Sample Questions

A patient satisfaction survey is more useful when it has the right questions. Also, a patient satisfaction survey should not include more than 10 questions. Because too many questions in a patient feedback form affect the quality of responses.

Here are the key aspects, which hospitals should aim to cover in a patient satisfaction survey. For each of the categories, there are a few important questions that you can add to your hospital’s patient satisfaction survey.